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How do I return an item?

Returns are allowed for exchange only if the item is unworn and undamaged with the original tags attached and with all wrapping materials (if applicable) in brand new condition. Returns must be requested within a 3 day window after receiving the product. You must request a return merchandise number from TZEN at Please specify:

1) Reason for Return
2) Invoice #

Items must be shipped within 5 days of receiving the return merchandise number. We reserve the right to reject any returns. All return shipping is the responsibility of the client. We are not responsible for items lost in the mail and we suggest using a service that has trackable shipping and insurance.